The new support center allows you to easily submit:
• New Feature Requests
• Email Maintenance Requests
• Bug Reports
• General Support Questions
You can access the support center 24/7 by clicking on “Contact” and then “Support.” You can also access it directly by going to http://support.creativestate.com
When you submit an issue, you’ll be assigned a unique Ticket ID. We will use this Ticket ID to communicate with you until the issue is resolved to your satisfaction. You can check the status of a ticket any time using the Online Support Center. All you need is your email address and the Ticket ID.
This new Online Support Center allows us to provide faster, more efficient service to you. The Online Support Center is monitored by our entire team so it’s much faster than sending a support request by email to an individual team member.
Sincerely,
The Creative State Team
